Last Updated: August 2, 2025
Found First (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, and share your information when you use our website, communicate with us, or use our services.
1. Who we are
Found First is a fully remote company that helps small and medium-sized businesses manage online reviews (Google, Facebook, Yelp), social media accounts, and customer support. We also offer other digital and operational support services designed to improve client engagement and brand reputation.
2. Information We Collect
We collect information in the following ways:
A. Information You Provide to Us
- Business Information: Name, business name, email address, phone number, address, and industry type.
- Account Credentials: If we manage accounts on your behalf, we may collect access tokens or credentials for platforms like Google, Facebook, Yelp, etc.
- Payment Information: Processed via secure third-party payment processors. We do not store full payment details.
- Communication: Emails, messages, or calls with our team for support or onboarding.
B. Automatically Collected Information
When you interact with our website or services:
- IP address
- Browser type and settings
- Device type and operating system
- Usage data (pages visited, time spent, referral source)
C. Third-Party Data
With your authorization, we may access data from third-party platforms (e.g., reviews, messages, and analytics from Google My Business, Facebook, Yelp, etc.) to provide our services.
3. How We Use Your Information
We use your information to:
- Deliver and improve our services
- Manage your social media and review accounts
- Respond to inquiries and provide customer support
- Analyze trends and improve website performance
- Comply with legal and contractual obligations
- Communicate service updates, offers, or policy changes
4. Sharing Your Information
We do not sell your information. We only share it with:
- Trusted service providers who help operate our website, manage accounts, or provide analytics and support (e.g., payment processors, hosting services).
- Social media and review platforms, with your permission, when managing accounts.
- Legal or regulatory authorities if required by law or in the interest of protecting our legal rights.
5. Data Security
We implement reasonable technical and organizational measures to protect your data. While no method is 100% secure, we aim to protect your data from unauthorized access, disclosure, or destruction.
6. Data Retention
We retain your data only for as long as necessary to provide our services and fulfill legal obligations. Upon termination of services, we may retain certain information for recordkeeping or legal purposes, unless you request deletion.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at privacy@foundfirstllc.com
8. International Data Transfers
As a remote company, we may process your data across multiple countries. By using our services, you consent to this transfer, provided that appropriate safeguards are in place as required by applicable laws.
9. Children’s Privacy
Our services are not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.” We encourage you to review it periodically.
11. Contact Us
If you have questions or concerns about this policy or our data practices, contact us at: